At ACP, the safety of our participants, Application Assistants, and staff members is our top priority, and we take the health and well-being of every person very seriously. With the impact of the COVID-19 community spread, the ACP is doing everything we can to ensure uninterrupted services.
The Address Confidentiality Program continues to provide essential services with participant communication, mail forwarding, and stakeholder communication as our top priority.
Currently, the ACP is operating as usual. We will provide any updates or changes as we receive them on our - Website and in recorded messages on the ACP phone line at (602)542-1653.
Thank you in advance for your understanding and patience.
For ACP participants applying for Unemployment Benefits, you must list your own phone number when filing an Unemployment Insurance claim. This is so DES can contact you directly. Please do not use the ACP phone number as this will cause a delay in DES being able to speak to you. If you have questions related to filing an Unemployment Insurance claim, please check the UI FAQ webpage here: https://des.az.gov/services/employment/unemployment-individual/how-do-i-and-frequently-asked-questions .
When a UI benefits specialist calls, they need to be able to leave you a message with instructions on next steps.
- Make sure your voicemail is set up
- Check it regularly to ensure your mailbox is not full
COVID 19 RESOURCES TO HELP STAY SAFE AND HEALTHY