Help America Vote Act (HAVA)

Help America Vote Act (HAVA) Complaint Form and Procedures

What is a HAVA Complaint?

Under the Help America Vote Act (HAVA) of 2002, 52 U.S.C. § 21112, voters are entitled to certain rights and protections when voting in the United States. Among them, voters have the right to receive instructions for how to vote their ballot, verify that their ballot was counted as cast, make changes or corrections to their ballot before it is cast, and vote using accessible voting machines. A HAVA complaint may be filed if a violation has occurred, is occurring, or is about to occur.

What are examples of a valid HAVA Complaint?

  • A voter is not permitted to vote a provisional ballot.
    • A voter must be provided the opportunity to vote a provisional ballot even when the voter does not appear on a signature roster, is in an inactive status, has changed their name, moved within the same county, moved out-of-precinct, or received but did not return a ballot-by-mail. The provisional ballot will only be counted if the voter is properly registered to vote in the respective election.
    • However, the voter may be required to provide identification to poll workers, or sign that they are eligible to vote in a particular jurisdiction. If the voter moved and did not update their registration, then poll workers should offer the provisional ballot but should also instruct the voter to travel to the correct polling location for the new address to have their ballot counted (if at a precinct-based polling location).
  • A polling location does not provide an accessible voting system.
    • All polling locations must have an accessible voting system that ensures voters with disabilities can cast their vote privately and independently. Voters with disabilities may request assistance from workers at the polling place who have been trained to use the accessible voting machine or may bring someone to help them vote. 

How do I file a HAVA Complaint?

Access the Election Administrative Complaint Form and type or print all information on the form. You may also indicate if you wish the Office of Administrative Hearings to conduct a hearing on the record. The form must be notarized and returned within sixty days from the date of the alleged violation. Completed forms should be mailed to: Election Services Division, 1700 W. Washington, 7th Fl., Phoenix, Arizona 85007.

I still have questions, who can I contact?

For more information, call toll-free (in-state): 1-877-THE VOTE (1-877-843-8683); or 602-542-8683. TDD # 602-255-8683.

HAVA Hotline on Election Day

The Arizona Center for Disability Law will run a hotline to address any election concerns for persons with disabilities. The ACDL also will file Help America Vote Act (HAVA) complaints.

Call: 602-274-6287 or 1-800-927-2260
7:00 AM – 7:00 PM on Election Day

Elections FAQ


An early ballot may be requested through our new Voter Information Portal or by contacting your County Recorder’s office. To have your name placed on the Active Early Voter List (AEVL), complete a new voter registration form and check the box marked “YES, I want to automatically receive an early ballot for each election for which I am eligible.” Or you can log in to Service Arizona and complete this request online.

  • Online – If you have an Arizona Driver License and/or an Arizona non-operating I.D. card issued by the Motor Vehicle Division (MVD) you may register to vote through Service Arizona EZ Voter Registration
    1. Log on to Service Arizona
    2. Select your language preference, then click “Begin Voter Registration”
    3. Verify your voter eligibility
    4. Enter your information in the required fields
    5. Verify address information
    6. You can now select your party preference

    If you are having trouble logging in to the Service Arizona website, you can print off a Voter Registration Form and fill it out with your new information. After you finish, mail the completed form to your County Recorder’s office and your information will be updated.

    If you do not have a residence address, please also complete a 'No Residence Address Confirmation' in addition to the voter registration form.
  • By Mail – You can either print off a form online or request that a registration form be mailed to you from your County Recorder. After completing the voter registration form, mail it to your County Recorder’s office
  • In-Person – You may visit your County Recorder’s office and fill out a registration form in person
  • Address Confidentiality Program Members – You should only register to vote through the ACP process.

After you have successfully registered to vote you will receive a voter registration card in the mail within 4-6 weeks.

If you are a Maricopa County voter, you can process your request here. If you have any questions please call 602-506-1511.

If you are a Pima County voter, you can process your request here. If you have any questions please call 520-724-4330.

To contact your local Election Official please visit


The voter registration deadline for the General Election has been extended to 5 p.m. on October 15, 2020 by a court order. Check back here often for this and the other trusted information you need throughout the 2020 election season. All voter registration forms sent by U.S. mail must be received on or before the deadline. To see all voter registration deadlines, including for local elections. To see all voter registration deadlines, including for local elections, go to

The deadline to update your voter registration or register to vote in an upcoming election is midnight on the 29th day before the election. For the 2020 State Primary Election, the deadline to register or update your registration is midnight on July 6, 2020. For the 2020 General Election, the deadline is midnight on October 5, 2020. To see all voter registration deadlines, including for local elections, go to All voter registration forms sent by U.S. mail must be postmarked on or before the deadline.

Every qualified elector is required to show proof of identity at the polling place before receiving a ballot. Find out what qualifies as an acceptable form of identification in Arizona.

Yes! Arizona has an open primary law which allows any voter who is registered as independent to cast a ballot for one of the officially recognized political parties in State Primary Elections. Independent voters on the Permanent Early Voting List (AEVL) will receive a postcard in the mail asking them to choose which party ballot they wish to receive for the Primary Election. The corresponding primary ballot will then be sent by mail to the voter to complete approximately 27 days prior to the election. Independent voters who go to the polls on Election Day will be given the option to choose a party ballot at that time.

Note: This DOES NOT apply to the Presidential Preference Election. Voters must be registered with a recognized party to vote in the Presidential Preference Election.

The state of Arizona uses E-qual to verify that the person signing the qualifying slip or nomination petition is eligible to do so. After successful verification, the person can give $5 qualifying contribution slips or sign a nomination petition for candidates the person is eligible to vote for in the election.

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Contact Elections

Office of the Secretary of State
Elections Division
1700 W Washington St Fl 7
Phoenix AZ 85007-2808